Frequently asked questions
Our Logistics team will reach out to you within 24 hours after purchase. They will work with you to set a hard date for delivery within the delivery timeframe you selected. You will be emailed a date confirmation along with a rundown of the delivery process.
The unit can sit directly on level ground. We recommend that you select as level a location as possible. Doors can be difficult to operate if the unit is not level. Best sites include concrete or gravel, or you can place railroad ties or blocks capable of supporting the container.
If delivery is rejected due to the driver being unable to safely back into the location, you will be charged a restocking fee of 15% plus delivery fees so please make sure you have adequate space at your location.
We do suggest you take the time to prepare the delivery site prior. Contact your local land grading company or landscaping company. They will level and clear the site. Lay Down a heavy-duty landscaping fabric. Set out 3-4 inches of coarse gravel, with a couple of feet of overlap, and use a straight board and level to ensure the site is graded correctly.
Your drop site should not require slope changes or moving over difficult terrain. When placing the container the weight needs to be distributed between the 4 corners. Concrete and asphalt are excellent surfaces but stone pavers, railroad ties, or gravel work as well. If the drop site is not level, the doors will pinch making them hard to operate.
Standard delivery times are 5-7 business days for used units. New units may require 7-10 days for delivery. If you are in a “rush” to receive your order, JMZ Containers can deliver as soon as 1-3 days for an additional fee of $250 per unit.
A clearance of 95’ is recommended for 20’ containers, and a clearance of 120’ is required for 40’ containers. In addition, our trucks require approximately 20’ vertical clearance for loading and unloading units, as well as 15′ clearance for entering the delivery site. We recommend a place that has high enough clearance for a truck to move in and out of your location, away from power lines and branches. The recommended width requirement is approximately 13′. JMZ Containers can review your site in advance of delivery for no charge to determine the optimal delivery process.
A clearance of 95’ is recommended for 20’ containers, and a clearance of 120’ is required for 40’ containers. In addition, our trucks require approximately 20’ vertical clearance for loading and unloading units, as well as 15′ clearance for entering the delivery site. We recommend a place that has high enough clearance for a truck to move in and out of your location, away from power lines and branches. The recommended width requirement is approximately 13′. JMZ Containers can review your site in advance of delivery for no charge to determine the optimal delivery process.
Please remember that we are not at your location, so you are our only eyes and ears. If the weather is bad, you must let us know so we can reschedule. For unsealed (not concrete/asphalt) delivery roads/paths/sites: when bad weather is forecast for the day of your delivery, or the ground is wet from previous precipitation it’s imperative that you contact us on (708) 433-9477 to have your delivery rescheduled.
It is important that your drop site is ready for the arrival of your container. We allot 30 minutes for our driver and equipment to unload your container and complete the delivery. Any excess time spent on site may incur an additional charge. On the day of delivery you must be contactable by phone. Ensure the path to the drop site is clear with no vehicles or other obstacles blocking the path. We recommended you inform your neighbors of the delivery as well. When the driver arrives on site he/she will walk around the drop site to check it’s suitability. If the driver deems the drop site to be unsafe or inaccessible the driver will not proceed. We recommend that you consider an alternative drop site for your container (in advance) in the event that the driver deems your first choice to be unsuitable. If you insist that the driver proceeds and attempts delivery to a site that is deemed unsuitable please refer to our Wreck Policy below. In the unlikely event that delivery cannot be completed and an alternate location cannot be agreed upon your container may be returned to the depot. On the rare occasions when this occurs your delivery fee will not be refunded. In the event that a driver is required to spend longer than 30 minutes on site the following fees are payable by the container buyer: $75 per hour for 40ft or 20ft containers.
In the event that there are issues upon delivery due to customer negligence, this would include but not be limited to; Road and surface conditions, and less space than required to complete delivery, JMZ Containers is not responsible for the cost associated with hiring a third party company to complete the delivery process. These instances are rare and to ensure the smoothest delivery possible we highly suggest looking over our Delivery Guidelines.
JMZ Containers accepts major credit and debit cards, ACH payments, checks, and bank wires. Payments can be made over the phone. For other forms of payment, contact customer service for information.
EXCELLENTTrustindex verifies that the original source of the review is Google. Highly recommend! With so many people selling containers, the only thing to really sell is customer service and these guys done amazing. Was great at letting me know what was going on. The driver was really good too. I felt where I wanted it was pretty difficult but the driver handled it with no problem. He made sure I was happy with everything and was willing to make any changes if I wanted. He dropped it perfect the first time so no need to change anything. Got the 1 trip container and it was near perfect and even better than expected. Would not even consider using anyone else for any container need. Wish I needed more containers just to give them more business. Again, highly recommend and you won't be disappointed with these guys!Posted on GoogleTrustindex verifies that the original source of the review is Google. Garrett and the Driver was very nice to deal with, great communication.Posted on GoogleTrustindex verifies that the original source of the review is Google. We were extremely satisfied with the entire process of ordering and delivery of a shipping container. Wonderful communication and very helpful.Posted on GoogleTrustindex verifies that the original source of the review is Google. Great company to deal with. Container was everything I expected and in great condition. Communication was excellent throughout the process and the delivery driver did a fantastic job!Posted on GoogleTrustindex verifies that the original source of the review is Google. Called Jmz containers They delivered the next day service was 5star Thank you againPosted on GoogleTrustindex verifies that the original source of the review is Google. What a great company. We are so happy with our delivery. It was right on time and the gentleman was very polite. The container arrived in perfect condition!Posted on GoogleTrustindex verifies that the original source of the review is Google. I had really nice and smooth process and the biggest thing that I like was-they would let me pay upon the delivery after inspecting the container-not like other similar businesses that I called, which were asking me to pay in advance for the delivery service highly recommended business for this type ServisePosted on GoogleTrustindex verifies that the original source of the review is Google. Received my shipping container from Garrett today. Overall a very smooth transaction. Delivery on time, and container is in good condition. Will definitely do business with again. 👍Posted on GoogleTrustindex verifies that the original source of the review is Google. Good prices, great help, product was in good shape. Delivery driver stayed in contact with me. Driver was very accommodatingPosted on GoogleTrustindex verifies that the original source of the review is Google. I worked with JMZ Containers on a large business order and they were fantastic! Garrett and his team were very professional and accommodating throughout the whole process. We purchased over 25 containers with JMZ without any issue. Would highly recommend for any of your shipping or container needs, you will be in good hands.